Frequently asked questions.

What exactly is BASSCRAFT?

A haptic bass cushion for your car seat. Two transducers built into the cushion turn the bass in whatever you're playing into vibration you feel through your back, in sync with the track.

How does it pick up my music?

The controller has a built-in microphone that listens to the audio already playing in your car. No app, no pairing, no Bluetooth. If you'd rather feed it directly, there's also an optional wired audio line-in.

Will it work with my car?

Yes. BASSCRAFT is built to work in any vehicle. Because it listens to the sound in the cabin, it works with whatever stereo you already have. Questions about your specific seat? Email support@basscraft.co.

How does it install?

No tools and no permanent changes to your car. A headrest hook, a side buckle strap and a bottom rail clip hold the cushion in place, and the cable tucks into the fold of the seat. See our setup guide.

How is it powered?

Plug the controller into your car's 12V outlet with the included adapter, or into any USB-C port.

Can I adjust how it feels?

Yes. Three knobs on the controller set frequency, noise gate and intensity, so you can dial it in by feel without looking at a screen.

Can my passenger have one too?

Yes. The Double Kit covers two seats.

When will my order ship?

BASSCRAFT is currently sold as a preorder. Please allow up to 8 weeks from your order date for delivery. You'll get tracking by email as soon as your unit ships.

Do you ship internationally?

Not yet. We currently ship to addresses in the United States only.

Can I cancel my preorder?

Yes. You can cancel a preorder for a full refund any time before your unit ships. Email support@basscraft.co with your order number.

What is your return policy?

You have 30 days from delivery to return it for a full refund, with a prepaid return label and no restocking fee. See Returns & Refunds.

What does the warranty cover?

A one-year limited warranty covers manufacturing defects in the cushion, controller and included cables. See our Warranty page.

How do I reach support?

Email support@basscraft.co.