Privacy Policy

BASSCRAFT Audio LLC ("Basscraft," "we," "us") respects your privacy. This policy explains what we collect and how we use it.

Information we collect

• Information you provide: name, email, shipping/billing address, phone (optional) when you place an order, create an account, or contact us.
• Payment information: processed securely by Stripe. We do not store your full card details on our servers.
• Automatically collected: device, browser, IP address, and usage data via cookies and analytics tools to improve the site.

How we use it

To process and ship orders, provide customer support, send order updates, send marketing emails (only with your consent — unsubscribe anytime), prevent fraud, and comply with legal obligations.

Sharing

We share information only with service providers who help us operate — payment processing (Stripe), shipping carriers, email and analytics providers — and only as needed. We do not sell your personal information. We may disclose information if required by law.

Your choices

• Unsubscribe from marketing via any email's unsubscribe link.
• Request access to, correction of, or deletion of your data by emailing support@basscraft.co.
• Control cookies through your browser settings.

Text messages (SMS)

If you opt in to texts, we use your mobile number to send the messages you signed up for. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for help. We do not sell, rent, or share your mobile number or text messaging opt-in data and consent with third parties or affiliates for their marketing purposes. See our Mobile Terms of Service.

Data retention & security

We retain information as long as needed to provide services and meet legal obligations, and use commercially reasonable safeguards to protect it.

Children

Basscraft is not directed to children under 13, and we do not knowingly collect their data.

Changes

We may update this policy; the effective date above reflects the latest version.

Contact: support@basscraft.co · BASSCRAFT Audio LLC, 5900 Balcones Drive #24171, Austin, TX 78731.